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Live Chat Guide

Chat with Buyers and Suppliers faster and easier than ever!
- Easy to Use
- Real-time Communication
- Free to Use
- Quick Installation

How to Install

For Message Recipient
-You need Skype account and messenger installed in your PC to use Live Chat feature.
-Please download & install Skype Messenger and create Skype account.
(* If previously a MSN user, you can sign-in with the MSN account to merge.)
  • [1]Go to MyEC21 > Basic Services > Live Chat Setting and click "Download Skype" button to start Live Chat.
    (Skip this if already a Skype user.)

Download Skype

  • [2]Sign in to Skype with your Skype Name & password.

    * You can also sign-in with your Microsoft account or Facebook account.

    * You may need to install the latest version of Skype to sign-in with your MS or Facebook account.

Sign-in to Skype

  • [3]Connect Live Chat - Get a Live Chat button code

    Enter Your "Skype Name" below exactly to show your presence and receive messages.

    Forgotten your Skype Name? Not to worry, it's easy to look up. If you registered using your Microsoft or Facebook account, you can look up your Skype Name in two simple steps.

  • [4]Updating your Skype privacy settings

    Skype buttons let people easily contact you, wherever they are. However, since they are unlikely to be in your Contacts list, you will need to allow Skype to receive calls and instant messages from anyone.

Sign-in to Skype

Go to Live Chat Setting

For Message Sender
-Senders can chat with EC21 members instantly by clicking the "Skype Chat" button.
-If don't have Skype messenger installed in your PC, click here to download Skype.
It's quick and easy to use!

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Click the "S Chat" Icon on the right hand to contact EC21 service team.
Note: Please ensure you have installed Skype program in your computer.
           If you don't have yet, click here to download Skype.

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